At Quora, we are committed to delivering high-quality smart home devices and ensuring customer satisfaction. If you are not completely satisfied with your purchase, we’re here to help.

1. 30-Day Money-Back Guarantee

You may request a refund within 30 days of receiving your product. To be eligible:

• The item must be unused, in its original packaging, and in the same condition you received it.

• Proof of purchase (order number or receipt) is required.

2. How to Request a Refund

To initiate a return or refund:

• Provide your order number and reason for the return.

• Once approved, you’ll receive return instructions.

3. Return Shipping

• Customers are responsible for return shipping costs unless the product is defective or incorrect.

• We recommend using a trackable shipping method.

4. Refund Process

• Once your return is received and inspected, we’ll notify you of the approval status.

• Approved refunds will be processed to your original payment method within 5–10 business days.

5. Non-Refundable Items

• Downloadable software or app-based purchases.

• Gift cards or promotional items.

• Items marked as “Final Sale.”

6. Damaged or Defective Products

If your item arrives damaged or is defective, please contact us within 7 days of delivery for a replacement or full refund.